It was the worst experience ever. We ordered the Matsu dinner sushi set which has a mixture of raw fish, some rolls, and most notably, one UNI sushi. and then, the server said they run out of UNI and asked if that's ok. we thought since we know very little about sushi, we'll let the chef decided what to be substituted. In the end, we got one Salmon sushi as the replacement of the Uni sushi.
As little as we know about sushi, we know that salmon was set at $4.50/2pcs, while uni was set at $8.50/2pcs in their menu.
We argued that this is a rather unreasonable substitution. The server then came back and said they are willing to reduce the price from $24 to $23.50.
First of all, why should there be a 50cents reduction in price if they thought that the substitution is reasonable? If they didn't think that it is reasonable, what makes them thought that a 50cents reduction is fair? Is there a price implicitly built in their mind about the quality difference of Uni and Salmon?
The server was really embarassed in front of us when she mentioned about 50cents reduction, probably becoz' she may sense that it is quite a humiliation. What does that mean by a 50cents when a restaurant chef was trying to settle for what he has done wrong? Would that be a signal that says, "this guy aims for just money, give him and shut his mouth, 50cents should be enough."
In the end, I asked the server to pack the sushi. And paid for the whole amount, plus around 10% tips, and put the sushi in front of the chef without even touching it. I went and asked if he thought respecting customers was something he had never thought of. I asked why he had to put his server into difficult situation.
The response was totally hostile. They didn't even have a second of regret for upsetting customers. And I am really sorry about that lovely server who got depressed becoz' of the whole situation. I myself should take some responsibility for pointing out the unreasonable substitution. But I believe this slight thought of regret had never even got into the chef's mind for a slight second.
The final conclusion is
50cents = Ema-Tei's reputation
Is that too much? You bet!
Unpretentious local jewel that makes you feel like you've walked straight into somewhere in Tokyo. A fave of visiting Japanese businessmen and students. The o-makase dinner is TO's best value for mindblowing Japanese fare.
Love this place. Authentic Japanese. I lived in Tokyo for 10 years and this is the best place in TO.